Atlanta, GA - November 22, 2010
Tags: BBB Unfair, BBB Rip-off, BBB Scam, BBB Fraud, BBB Complaints and BBB Abuse, BBB harassment, BBB retaliation, BBB sucks, BBB exposed on 20/20, Unethical Behavior of the Better Business Bureau (BBB)
Commentary: The BBB must be held accountable for their illegal and unjust actions. Mechanic's Responds.com® News, LLC is VERY aggressive in Investigating, Identifying, Exposing, Commenting on, and Responding to any News Worthy Story specifically involving the unfair BBB, Corruption, Unfair Practices, Injustice, and Consumer Abuses Against Businesses.
BBB Continues to Defraud Public
The Better Business Bureau states it "Starts with Trust" yet a recent review of a case involving Mechanic's Heating and Air Conditioning, LLC shows this simply is not the case. Under the rating for Mechanic's, the BBB states:
"The BBB questioned this firm's advertised claims of "Mechanic's has become the most trusted name in Air Conditioning, Heating, and Home Comfort" and "Superior quality and service has fueled constant growth, making Mechanic's one of the largest heating, air conditioning, and Home Comfort contractors in the Atlanta Metropolitan Area." The BBB specifically asked for written documentation to support these advertised claims. Also on this firm's web site it states "Our technicians stay up to date by completing hours of Mechanic's training annually." The BBB asked for information regarding what type of training is given and would this training be deemed accredited. Although the company did respond to our correspondence, they did not address any issue dealing with their advertising."
When we approached Mechanic's Heating and Air Conditioning, LLC about this advertising issue, they explained that when they first noticed this language on the BBB's website in early 2009 (also when the BBB changed its rating system), they immediately responded to the BBB with a blizzard of customer testimonials that included written statements from these customers. At the time they did this, the number of documented individual satisfied customers exceeded 1,000. Dottie Callina with the BBB sent an email back stating that because Mechanic's failed to respond in time in 2007, Mechanic's had missed the deadline for responding to this issue thus the language would remain. Mechanic's told us they did not receive any notice or know of any set deadline for responding to an untruthful statement on a business's ratings page.
We found this position odd because we could find nothing on the BBB's website that stated there was a deadline for responding. Nor did the BBB produce any evidence from 2007 showing Mechanic's had proper notice. Nevertheless, soon after Mechanic's received Dottie Callina's email in early 2009, they responded with more evidence of their claim.
"Here is your "written documentation to support these advertised claims": (at the following links)
http://www.airconditioningatlanta.com/Mechanics_Customer_Compliments.htm
This should now clear up this bogus matter."
The BBB responded that they do not care how many satisfied customers a business can document. The only thing the BBB would accept would be for Mechanic's to hire an independent survey firm and pay to conduct a survey across the Greater Atlanta Metro area. Having thousands of satisfied customers willing to submit to photos and providing handwritten compliments does not meet the high standards of the BBB. Of course the BBB again failed to answer the question how Mechanic's missed the deadline for responding.
We have reviewed a large number of businesses across the Greater Atlanta area that make all sorts of sales claims and from what we can ascertain, the BBB does not require them to prove anything other than their check for $425 clears. Once the business pays the BBB, they become an accredited member. After all, recently on ABC's 20/20, Hamas was able to achieve the high standards of BBB accreditation for a simple $425. One wonders if no one had told BBB about Hamas joining, Hamas could have put on their website: "The Most Trusted Name in Terror." It is unlikely the BBB would have requested Hamas to conduct an independent survey.
The BBB's double standards should stop now.
Clearly, the BBB (Better Business Bureau) is a scam.
Please
contact us at
News@MechanicsResponds.com if you have been the victim of the unfair BBB.
Mechanic’s Responds® encourages all interested parties to visit Mechanic's (Mechanic's Heating & Air Conditioning, LLC) ever growing list of thousands of happy and satisfied customers at this link:
http://www.airconditioningatlanta.com/Mechanic's Atlanta HVAC Happy Customers Index.htm
You can reach Mr. Fred Elsberry of the Metro Atlanta BBB via email at fred@atlanta.bbb.org.
You can reach J. R. Adams via email at News@MechanicsResponds.com.
Disclaimer: The information contained herein is for informational purposes only. The information contained herein is believed accurate but is not warranted. We encourage all interested parties to verify the information contained herein on their own. The information contained herein was derived from public information sources, from our records, or from Reports or Complaints filed with us.
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